Associate Business Analyst- Salesforce

Overview

REI Systems’ mission is to deliver reliable, innovative technology solutions that advance Federal clients' missions and exceed their expectations. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization® approach in delivering our services, including application modernization, grants management, case management systems, government data analytics, and advisory services. This approach, the REI Way, ensures mission impact by aligning our clients' strategic objectives with measurable outcomes through people, processes, and technology.  We offer the same commitment to our employees by providing professional development, meaningful projects, and flexibility to spend time with family and friends. We believe employees are at their best when fulfilled in both their professional careers and their personal lives. Learn more at www.REIsystems.com.  Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023, 2024, and 2025!

Responsibilities

Position OverviewWe are seeking an Associate Business Analyst – Salesforce to support the analysis, design, implementation, and ongoing enhancement of Salesforce solutions. This entry-level role is ideal for someone with strong analytical and communication skills who is interested in developing expertise in Salesforce, business process improvement, automation, and AI-enabled solutions. The successful candidate will work closely with senior business analysts, technical teams, and stakeholders to translate business needs into effective Salesforce solutions.

Scope of Work·    Assist with gathering, documenting, and analyzing business and functional requirements for Salesforce solutions under the guidance of senior business analysts and technical team members.

·    Participate in stakeholder meetings, discovery sessions, and process-mapping discussions to understand business needs and identify opportunities for improvement.

·    Help translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.

·    Support Salesforce configuration activities involving objects, fields, page layouts, reports, dashboards, workflows, and Flow.

·    Collaborate with Salesforce developers, administrators, QA engineers, product owners, and business stakeholders throughout the software development lifecycle.

·    Assist with functional testing, user acceptance testing, defect tracking, release validation, and implementation support.

·    Develop and maintain business requirements, process documentation, training materials, user guides, and release notes.

·    Support end users by helping investigate system issues, answering functional questions, and documenting enhancement requests.

·    Assist with backlog management, requirements traceability, and prioritization of Salesforce enhancements.

·    Perform other related professional duties as assigned based on business needs.

Qualifications

Qualifications

·    0–2 years of business analysis, systems analysis, or related experience, including internships, academic work, or project experience.

·    Exposure to Salesforce, CRM platforms, or business applications is preferred but not required.

·    Familiarity with business analysis concepts such as requirements gathering, user stories, acceptance criteria, process mapping, and functional documentation.

·    Interest in developing expertise in Salesforce configuration, Flow, reports, dashboards, data management, APIs, and integrations.

·    Interest in learning and applying artificial intelligence (AI), including Salesforce Einstein and Agentforce, to support business analysis, process automation, data insights, and improved user experiences.

·    Basic understanding of software development lifecycle methodologies, including Agile or Scrum.

·    Strong analytical, problem-solving, organizational, written, and verbal communication skills.

·    Ability to collaborate effectively with technical teams and business stakeholders.

·    Willingness to learn and work in a collaborative, fast-paced environment.

Preferred Qualifications·    Exposure to relational databases, SQL, APIs, testing, or systems integration concepts.

·    Salesforce Trailhead experience or certifications, such as Salesforce Administrator or Salesforce Business Analyst.

·    Experience creating process flows, user stories, functional documentation, reports, dashboards, or test scenarios through coursework, internships, or projects.

·    Interest in federal technology consulting or supporting government clients.

Professional GrowthThe successful candidate will demonstrate curiosity, strong analytical abilities, attention to detail, and a willingness to learn. Over time, this individual will take ownership of increasingly complex Salesforce business analysis assignments while building expertise in requirements management, process improvement, Salesforce configuration, automation, integrations, AI capabilities, and modern software delivery practices.

Additional Requirements·    Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related field preferred. Equivalent education, training, or relevant experience may be considered.

·    Clearance: Ability to obtain and maintain a clearance is preferred.

·    Location: Hybrid – two days per week (Tuesdays and Wednesdays) at REI Systems’ Sterling, VA office.

Compensation & Benefits·    Base salary: $78,000–$100,000, plus annual performance-based bonuses.

·    100% employee-owned through an Employee Stock Ownership Plan (ESOP), allowing employees to share directly in company growth.

·    Comprehensive medical, dental, and vision coverage, plus HSA contributions.

·    401(k) plan with a company match of 50% on the employee’s first 5% of contributions, plus company-paid life and disability insurance.

·    Hybrid work, generous paid time off, and 11 paid holidays.

·    Wellness programs, mental health support, and professional development opportunities.

Education: Bachelor’s degree in computer science or a related field.

Clearance: Candidate must be able to obtain and maintain a Clearance.

Location: Hybrid (2 Day per week in our Sterling, VA HQ)

EEO Statement: REI Systems is an Equal Opportunity Employer.