Commercial Account Manager

The Commercial Account Manager is responsible for driving profitable commercial growth through proactive prospecting, consultative selling, and exceptional customer relationship management. This individual is a highly motivated hunter who thrives on identifying opportunities, opening doors, building long-term partnerships, and closing profitable business.

Success in this role requires a strong understanding of Integrated Pest Management (IPM), outstanding communication skills, strategic territory management, and the ability to earn the trust of decision-makers across a wide range of industries including property management, healthcare, food processing, manufacturing, education, hospitality, and government facilities.

Primary Responsibilities

Business Development

• Generate new commercial business through cold calling, prospecting, networking, referrals, and community involvement. 
• Identify and pursue high-value commercial accounts. 
• Build and maintain a healthy sales pipeline using CRM tools. 
• Schedule appointments with decision-makers and facility managers. 
• Conduct professional facility inspections and needs assessments. 
• Develop customized pest management solutions based on Integrated Pest Management (IPM) principles. 
• Prepare and present professional proposals. 
• Negotiate pricing while protecting company profitability. 
• Consistently achieve or exceed monthly and annual sales goals. 

Account Management

• Develop trusted advisor relationships with commercial customers. 
• Maintain regular communication with existing clients. 
• Conduct periodic account reviews. 
• Identify expansion opportunities within existing accounts. 
• Coordinate with Operations to ensure exceptional service delivery. 
• Resolve customer concerns professionally and promptly. 
• Maintain high customer retention through proactive relationship management. 

Sales Execution

• Deliver persuasive sales presentations. 
• Demonstrate a consultative sales approach. 
• Understand customer pain points and recommend value-driven solutions. 
• Effectively overcome objections. 
• Confidently ask for the business and close opportunities. 
• Follow up consistently throughout the sales cycle. 

Territory Management

• Develop a strategic territory growth plan. 
• Prioritize high-potential prospects. 
• Maintain accurate prospect and customer records. 
• Track sales activity, forecasts, and pipeline progression. 
• Participate in networking events and local business organizations. 

Required Skills

The ideal candidate possesses:

• Exceptional prospecting and cold-calling ability 
• Strong hunter mentality 
• Excellent verbal communication skills 
• Outstanding written communication skills 
• Professional presentation skills 
• Relationship-building expertise 
• Negotiation skills 
• Closing ability 
• Strategic thinking 
• Time management 
• Organization 
• Self-motivation 
• Competitive drive 
• Problem-solving ability 
• Ability to influence executive-level decision-makers 
• Strong business acumen 
• CRM proficiency 
• Microsoft Office proficiency 

Preferred Experience

• 3+ years of outside B2B sales experience 
• Commercial pest management experience preferred 
• Experience selling facility services or commercial services 
• Experience prospecting through cold calling and networking 
• Proven history of meeting or exceeding sales goals 
• Experience selling to: 
  • Property Management Companies 
  • Manufacturing Facilities 
  • Food Processing Facilities 
  • Healthcare Facilities 
  • Schools & Universities 
  • Warehouses 
  • Hospitality 
  • Multi-Family Housing 
  • Government Facilities 

Knowledge Requirements

The successful candidate will understand:

• Integrated Pest Management (IPM) 
• Commercial pest management practices 
• Rodent management programs 
• Insect biology and behavior 
• Commercial sanitation principles 
• Food safety standards 
• Regulatory compliance 
• Facility inspections 
• Proposal development 
• Commercial service agreements 

Key Performance Indicators (KPIs)

The Commercial Account Manager will be measured on:

• New Commercial Revenue 
• Gross Margin 
• New Accounts Sold 
• Pipeline Growth 
• Cold Calls Completed 
• Prospect Meetings Scheduled 
• Proposal-to-Close Ratio 
• Close Percentage 
• Customer Retention 
• Existing Account Growth 
• Referral Generation 
• CRM Activity Compliance 

Characteristics of Top Performers

Top performers in this role:

• Hunt every day. 
• Never wait for opportunities—they create them. 
• Build relationships before asking for business. 
• Are disciplined with prospecting. 
• Stay organized. 
• Communicate professionally. 
• Handle rejection with resilience. 
• Focus on solutions instead of products. 
• Continuously learn their industry. 
• Deliver on every promise. 
• Treat every customer like a long-term partner. 

Why Join Our Team?

At PestNow, we don't simply sell pest control—we provide peace of mind through industry-leading Integrated Pest Management solutions. We invest in our people, reward performance, and provide the tools, training, and support needed to build a successful commercial sales career.

If you're competitive, driven, and passionate about helping businesses protect their people, property, and reputation, we'd love to talk with you.

Compensation

• Competitive Base Salary 
• Uncapped Commission Program 
• Performance Bonuses 
• Vehicle Allowance or Company Vehicle (if applicable) 
• Health, Dental & Vision Insurance 
• Company Paid Life Insurance/LTD
• 401(k) /match
• Sick/Paid Time Off 
• 9 Paid Holidays
• Employee Assistance Program
• Ongoing Professional Development 
• Career Advancement Opportunities 

Ideal Candidate Profile

The ideal Commercial Account Manager is more than a salesperson—they are a strategic business developer. They have the discipline to make cold calls every day, the confidence to engage C-suite executives and facility managers, the curiosity to uncover operational challenges, and the expertise to design solutions that create lasting value. They thrive in a competitive environment, embrace accountability, and are motivated by building a book of business through persistence, professionalism, and exceptional customer service.