Job Summary

The Manager, Customer Master Data Management leads the execution and governance of customer master data across the commercial contract lifecycle, accountable for the accuracy, consistency, and readiness of data that underpins contract eligibility, order processing, and downstream financial transactions. As part of Customer Operations alongside Returns, Membership, and Chargebacks, this role leads a team responsible for the end-to-end customer account lifecycle, structuring and maintaining data to prevent pricing errors, shipping disruptions, and revenue leakage while supporting accurate Gross-to-Net (GTN) outcomes. The Manager also looks for the errors that keep resurfacing across the team's work, drives root-cause fixes rather than one-off corrections, and partners with Chargebacks, Membership, and IT to solve problems at the source.

What the Customer Operations Team Does

The Customer Operations team protects contract integrity, prevents revenue leakage, and ensures transactional data precision across the order-to-cash lifecycle. Operating as a single, connected unit covering Returns, Chargebacks, Order Management, and Customer Master Data, the team:

Secures Revenue: Validates, audits, and settles commercial transactions in alignment with commercial and government contracts.
Advances Customer-Centric Operations: Streamlines processes and leverages systems to remove manual complexity, enabling consistent execution and strong cross-functional alignment.
Drives System Integrity: Optimizes core platforms to support accurate pricing, reliable transaction processing, and seamless data flow across the organization.
Shapes the Customer Experience: Interprets complex commercial policies, resolves disputes, and manages reverse logistics to ensure a consistent and trusted customer journey.

What You'll Do

Own Team Execution: Direct a team responsible for customer account setup, maintenance, hierarchy management, and data governance, ensuring consistent, high-quality output across the account portfolio.
Develop & Lead the Team: Manage performance, growth, and workload for direct reports, setting clear goals, giving regular feedback, and building bench strength through coaching and development planning.
Own Data Quality & Governance: Set and enforce data standards, validation rules, and customer hierarchy integrity across systems, ensuring customer master data supports accurate pricing, contract eligibility, order fulfillment, membership management, chargeback adjudication, and financial reporting.
Resolve & Prevent Issues: Lead root cause analysis for data-driven errors affecting pricing, billing, or shipping, and implement fixes that prevent recurrence.
Drive Efficiency & Scale: Simplify workflows, identify automation opportunities, and provide data quality reporting that highlights risks, trends, and operational impact.

What You Bring

5+ years of experience in customer master data, data governance, or commercial operations within pharma or healthcare.
Prior experience managing direct reports in an operational environment, including performance management and development planning.
Strong working knowledge of SAP and Model N or similar ERP and revenue management platforms.
Advanced Excel skills, with the ability to audit, reconcile, and analyze large datasets.
Experience partnering cross-functionally with Finance, Customer Service, and Contracting.
Bachelor's degree in Business, Finance, Supply Chain, or a related field preferred.

Who You Are

A Structured Operator: Brings discipline to data and builds reliable, repeatable processes.
Detail-Oriented and Accountable: Maintains a high bar for accuracy and takes ownership of outcomes.
A Systems Thinker: Understands how upstream data decisions ripple into downstream operations and financial results.
A Practical Problem Solver: Focuses on resolving root causes and preventing issues from recurring, not just patching them.
A Team Builder: Develops talent through coaching and feedback, and builds a culture of ownership and continuous improvement.

#GTA

Learn more about this Employer on their Career Site