Supervisor, Patient Services

Inspire health. Serve with compassion. Be the difference.

Job Summary

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Supervises non-clinical staff, manages vacation requests, monitors daily staffing levels and workload to ensure operational efficiency, maintains an appropriate medical record system, interprets and administers practice policies and procedures, and ensures security of all staff and equipment.

• Solicits and evaluates feedback from patients, physicians and staff on quality of care and office performance.    

• Maintains the physicians' computerized patient schedules. 

• Assists physicians with scheduling of days off, on-call, etc.

• Schedules and/or co-ordinates meetings for physicians and oversees composition and preparation of any physician-requested letters or memos.

• Provides operational support to front-office staff during high volume periods.

• Ensures daily sorting, prioritizing and delivery of mail. Processes accounts payable invoices and maintains appropriate historical information.

• Assists in resolving accounts receivable issues such as rejections, charge corrections, edits, payment arrangements and collections on old balances.

• Addresses, responds to, and/or tracks non-clinical patient complaints. Informs Practice Manager of changes or problems within the practice.

• Maintains petty cash fund and appropriate levels of office supplies and forms. 

• Assists with the establishment of the annual budget and operates within said budget on a daily basis.

• Develops and conducts new employee orientation to office and provides on-going training materials and reference documents for front-office staff.

• Oversees end-of-day balancing procedures and ensures deposits are correct and timely.

• Completes payroll documentation and submission on a timely basis.

• Contacts any necessary vendors for repair issues or service of equipment or the physical plant.  Forwards proposals/quotes for approval. Ensures neat and safe environment in non-clinical areas.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a supervisor job which may have direct supervision of team members which may include hire/termination authority, disciplinary authority, and performance management responsibilities. May have budget input or responsibilities. Job is not considered a member of management staff.

Minimum Requirements

• Education - High School Diploma or equivalent. Bachelor Degree in Business Administration, Accounting, Finance or related field of study preferred

• Experience - Five (5) years clerical experience in a healthcare setting. Two (2) years at a lead/coordinator level in billing, admissions, scheduling, and/or medical records.

In Lieu Of

• In lieu of education and work experience noted above, an equivalent combination of work/academic experience may be considered (i.e., Associate degree and three years of related experience OR Bachelor's degree and one-year related work experience).

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Ability to perform the duties of all positions under supervision.

• Ability to attend workshops, seminars and courses anticipating own learning needs. 

• Ability to maintain proficiency in computer system skills.  Basic computer skills including word processing, spreadsheets, databases, data entry

• Ability to maintain a courteous and co-operative working relationship with leadership, team members, physicians, patients and/or the general public

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.