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SUMMARY: A medical receptionist position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude (to include patient check-in, check-out, receiving payments, and answering telephones)
DUTIES AND RESPONSIBILITIES:
- Answer Phone calls in a polite manner
- Schedule/Reschedule appointments (check blood thinner and pre authorizations)
- Check patients in (Scan Documents and IDs, Collect Payments, scan follow-up paperwork)
- Balance cashbox at the end of the day
- Print Out Follow-Up paperwork at the end of the day
- Tidy up lobby at end of day (and as needed)
- Check Mail
- Scan and Fax documents as needed
- Turn in deposit on a daily bases
- Other tasks as assigned
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills preferred: (eClinicalWorks; Microsoft Office Suite)
Other skills required:
- Polite Demeanor
- Attention to Detail
- Excellent Communication Skills
- Organizational Skills
Location:
45% - Swainsboro
45% - Vidalia
10% - as needed
COMPETENCIES:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
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