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OS&D Coordinator
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Position Profile
This position will assist the Operations department by resolving OS&D (Overages, Shortages and Damaged) freight issues through research and effective communication with customers, shippers and partner carriers. May also assist Operations with a variety of other administrative duties.
Essential Duties
- Operate safely and in compliance with all established HSSE policies and procedures
- Uses the TM Command Center to monitor and identify missing, misdirected, and other freight issues
- Uses all available tools and documents to locate freight, such as manifests, billing documents, videos, etc
- Assist the receiving team in researching and resolving freight exceptions and unmarked freight
- Responsible for preparing all paperwork on all OS&D freight, freight refusals, and claims, and communicates status and action plan with correct parties
- Maintain accurate records and develop or update OS&D reports as requested
- Coordinate with other terminal OS&D Coordinators to avoid repetitive OS&D issues
- Field all OS&D claims, customer and customer service calls for both General Freight and Home Depot Freight
- Work with management to cross train with other operations support staff to help cover duties during PTO, illness or peak hours
- All other duties as assigned
Qualifications
• High school diploma or GED equivalent required
•Two to four (2-4) years administrative experience in a multi-modal transportation related field
(most tasks are learned on-the-job)
• 6 months of Forklift experience preferred, will train
• Minimum one year experience using transportation industry software, Truck Mate preferred
• Hazmat handling experience desired
Knowledge, Skills, and Abilities
- Proficient in MS Office applications, including MS Word, Outlook, Excel and Teams
- Excellent written, verbal and listening communication skills
- Understand Carlile data entry and shipping processes in order to conduct efficient freight searches
- Knowledge of industry specific software programs, i.e. Truck Mate and Freight Snap
- Ability to analyze and understand large volumes of shipping information
- Follow instructions, respond to management direction, take responsibility for own actions, complete tasks on time or communicate alternate plans
- Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically upholds organizational values
- Strong organization skills
- Advanced attention to detail and accuracy
- Ability to multi-task and prioritize the work day
- Must have excellent customer service skills and represent Carlile in a professional manner
- Ability to take initiative and act independently while operating and reporting to a team of
multidisciplinary stakeholders.
We’re committed to taking care of you and your family, today and in the future.Â
Here’s what you can look forward to:
- Compensation
- Competitive base annual salary range: $23.90 - $37.00, depending on experience and qualifications
- Health & Wellness
- Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
- Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverageÂ
- Retirement
- Generous 401(k) plan with a 4% company match
- Paid Time Off
- 2 weeks’ vacation annually
- 7 company holidaysÂ
- 7 days of sick leave annually
- Benefits
- Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
- Annual boot reimbursement
Learn more about this Employer on their Career Site
