Admissions and Intake Manager

Job DetailsJob Location: Tallahassee, FL 32308Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Road WarriorJob Shift: DayJob Category: Clinical Admissions & Intake Team Manager – RN Lead the Team That Opens the Door to Care Every patient and family who comes to Big Bend Hospice begins somewhere—and for many, that journey starts with our Admissions and Intake team. We are seeking an experienced Registered Nurse and people leader to join us as our Admissions & Intake Team Manager. This position provides clinical and operational leadership for the centralized referral, intake, and admissions process supporting Hospice, Home Health, and Outpatient Palliative Care services. This is an opportunity for a strong clinical leader who thrives in a fast-paced environment, enjoys developing people, and understands the importance of turning a referral into timely, compassionate care. As the Admissions & Intake Team Manager, you'll lead the team responsible for helping patients and families navigate those critical first steps while ensuring referrals are handled efficiently, accurately, and with the compassion they deserve. What You'll Do Lead & Develop Your Team Provide day-to-day leadership, direction, coaching, and support to Admissions and Intake team members. Train, mentor, and develop staff to strengthen clinical knowledge, performance, engagement, and professional growth. Conduct regular one-on-one meetings, performance evaluations, competency reviews, and coaching conversations. Manage scheduling, attendance, timecards, time-off requests, staffing coverage, and team resources. Participate in interviewing, selecting, onboarding, and training new team members. Promote accountability while creating a positive, collaborative, and supportive team culture. Conduct clinical supervisory visits and identify opportunities for continued development. Lead regular Admissions team meetings and communicate organizational and departmental changes. Oversee Admissions, Referrals & Intake Oversee daily centralized referral and intake operations for Hospice, Home Health, and Outpatient Palliative Care. Ensure incoming referrals are processed accurately, efficiently, and within established timelines. Monitor pending referrals and ensure appropriate follow-up and documentation. Coordinate resources to support timely patient admissions. Work collaboratively with the Admissions Supervisor, clinical teams, physicians, and on-call staff to prioritize admissions based on patient needs and acuity. Resolve escalated referral, payer-verification, and intake concerns. Help patients and families understand services and navigate the admissions process with compassion and professionalism. Serve as a clinical resource and subject matter expert for the Admissions and Intake team. Drive Performance & Operational Excellence Monitor admission activity, referral trends, conversion performance, and departmental outcomes. Analyze referral data and identify opportunities to improve processes and team performance. Perform documentation audits to support accuracy, compliance, and revenue integrity. Participate in Quality Assessment and Performance Improvement (QAPI) initiatives. Collaborate across departments to improve referral workflows and patient access to care. Support the Certification of Need process and effective allocation of admission resources. Identify operational barriers and implement solutions that improve efficiency and patient experience. Ensure Admissions documentation is timely, accurate, and complete. ❤️ Support Excellent Patient Care Evaluate patient appropriateness for hospice services in collaboration with physicians and clinical leadership. Maintain knowledge of Medicare, Medicaid, insurance benefits, and applicable hospice requirements. Educate and mentor team members regarding symptom management, admissions processes, community resources, and financial resources. Provide direct patient care and admission support as needed to maintain clinical competency and ensure timely service. Coordinate with clinical staff to minimize delays in care and support a seamless transition into services. Advocate for patients and families throughout the admissions process. Collaborate & Represent Big Bend Hospice Build effective relationships with physicians, referral partners, community organizations, and internal departments. Collaborate with the Medical Director and other clinical leaders to advocate for patients and families. Partner with Training and Development to strengthen team education and clinical competency. Represent Big Bend Hospice professionally at community, educational, marketing, and customer-service activities. Participate in the On-Call Manager rotation and field call rotation as required. Provide field/admission support, including after-hours, weekends, and holidays, when operational needs require it. Qualifications Education & Experience Required Current, unrestricted Florida Registered Nurse (RN) license Demonstrated clinical nursing experience Leadership, supervisory, or team-lead experience Strong understanding of clinical operations and patient-care coordination Ability to lead, coach, and hold team members accountable in a fast-paced healthcare environment Strong computer skills, including Microsoft Office and electronic documentation systems Preferred Two or more years of supervisory or healthcare leadership experience Hospice, home health, palliative care, admissions, intake, referral, or care-coordination experience Knowledge of Medicare, Medicaid, insurance benefits, and hospice eligibility requirements Experience with healthcare quality improvement, documentation auditing, or performance management Licenses & Certifications Current Florida Registered Nurse (RN) license Current BLS certification Valid Florida driver's license Current automobile insurance Reliable transportation What Will Help You Succeed We're looking for a leader who can balance people, patients, performance, and priorities. You'll be successful in this role if you bring: Excellent verbal and written communication skills Strong relationship-building and interpersonal skills Confident leadership and sound independent judgment Strong organizational and prioritization abilities Critical thinking and problem-solving skills A passion for coaching and developing others Comfort using data to identify trends and improve performance ❤️ Compassion when communicating with patients and families Professionalism, integrity, discretion, and confidentiality ⚡ The ability to remain organized and effective in a fast-paced environment Flexibility to adjust priorities and schedules as patient and operational needs change How Success Is Measured This role plays a critical part in ensuring patients receive the right care without unnecessary delays. Key departmental performance goals include: Supporting an average of 10 admissions per day by the end of the fiscal year Ensuring the Admissions Department completes 90% of all admissions Maintaining a referral-to-admission turnaround of 24 hours or less Maintaining accurate and timely referral and admissions documentation Developing a knowledgeable, engaged, accountable, and high-performing Admissions team Why Big Bend Hospice? At Big Bend Hospice, our work is about more than providing healthcare. It's about helping people experience comfort, dignity, support, and quality of life when it matters most. As the Admissions & Intake Team Manager, you'll have the opportunity to influence the patient experience from the very beginning—while developing the team responsible for connecting patients and families with the services they need. Our work is guided by our commitment to: ✨ Integrity – Doing the right thing in everything we do Accountability – Holding ourselves to high professional and ethical standards Respect – Honoring one another and those we serve Stewardship – Using our resources responsibly ⭐ Excellence – Striving for exceptional clinical and business practices Knowledge – Continuing to learn and grow Innovation – Finding better ways to fulfill our mission If you're an experienced RN leader who knows how to develop people, improve processes, manage competing priorities, and keep patients and families at the center of every decision, we'd love to hear from you. Apply today and help lead the team that connects our community to compassionate care.