Member Service Specialist – Full time – Credit Union MSR/CSR

FCCU has been serving the community for over 75 years.

Member Service Specialist – Citrus Park (Base rate + Incentives)

• To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, lending activities, respond to problems, and direct members to the appropriate people.
• Responsible for cross selling all credit union products and services to achieve corporate goals. 
• Assists members with opening and closing accounts, takes and closes loans; answers questions about products and services and resolves problems that are within their authority to resolve.
• Assists other Member Service Reps with technical problems and questions relating to complicated products and regulations.
• Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Coaches and mentors other Member Service Reps in their daily duties.

Identifies cross‑sell opportunities and cross‑sells services to members.

Benefit Package for Full-time employees Medical, Dental, vision, Life Insurance, STD, LTD, FSA, 401k with up to 5% match.  Paid vacation, sick and Holiday hours.

We are an EEO Employer/ADA Accessible