Consumer & Mortgage Loan Processor

Description

Full-Time • Downriver Area • Competitive Pay Based on Experience

About Total Community Credit Union

For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We're a close-knit team that values collaboration, growth, and community impact. If you're looking for a workplace where you're supported, appreciated, and encouraged to grow, you'll feel right at home here.

What You'll Do

As a Consumer & Mortgage Loan Processor, you'll help ensure loans move efficiently from application through funding while delivering an exceptional member experience.

• Process consumer, mortgage, and indirect loans from application through closing and funding, ensuring accuracy, completeness, and compliance with lending requirements.
• Assist members with loan applications by gathering information, collecting documentation, answering questions, providing updates, and following up on outstanding items throughout the loan process.
• Review, verify, and maintain loan, title, lien, insurance, and mortgage documentation to ensure complete and accurate loan files.
• Prepare loan packages, satisfy loan approval conditions, and coordinate with Loan Officers, underwriters, title companies, dealers, vendors, and other third parties.
• Process loan closings, disburse approved loans, and complete post-closing activities.
• Process payoffs, lien releases, mortgage discharges, insurance-related transactions, and other loan servicing activities.
• Support additional lending functions, including Skip-A-Pays, debt protection claims, and membership account openings.
• Work cross-functionally with several departments including Member Service, Contact Center, Collections, etc. 
• Support and back-up the Lending department as needed, and perform other lending-related duties as assigned.

Your Job Classification & Schedule

Full-Time, Monday-Friday, In-Person

Why You'll Love Working Here

• Supportive, family-like work culture
• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD & AD&D
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off

Equal Opportunity Employer

TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

What We're Looking For

• 1-2 years of loan processing, lending, banking, credit union, mortgage, or related financial services experience required.
• 2 years of customer service experience required.
• Strong understanding of consumer and mortgage loan documentation and lending procedures.
• Excellent communication and member service skills with the ability to build rapport and professionally assist members.
• Proven ability to manage multiple loans and priorities while maintaining accuracy and meeting deadlines.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Experience with loan origination systems, mortgage processing platforms, and financial software preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Credit union or banking experience strongly preferred.

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Finance, or a related field preferred