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Key job responsibilities
Maintain daily communication with external partners (shippers, drayage carriers, Class I railroad partners) and internal stakeholders (Program Managers, Amazon Freight Sales, Supply Chain, Fulfillment Centers, Middle Mile Routing, and Managed Carrier programs) to ensure seamless intermodal execution
Create weekly business narratives outlining intermodal performance, variances to volume/cost/service goals, and present findings in WBR/MBR forums to senior leadership
Pull and analyze data from internal databases (SQL, Excel, internal transportation systems) to monitor container utilization, drayage performance, load execution, and tour optimization metrics
Lead process improvement initiatives to re-engineer intermodal workflows (e.g., container scheduling, drayage assignment, tour split reduction) and drive root cause elimination of operational defects
Resolve real-time disruptions including container movement failures, drayage breaks, carrier rejections, and scheduling conflicts while minimizing customer impact in a fast-paced environment
Escalate system issues, data variances, and operational breakdowns to relevant technology and program teams; own follow-through to ensure timely resolution
Develop and own intermodal KPIs (on-time performance, container dwell, cost per load, empty mile reduction) to drive operational excellence and financial outcomes
Lead and develop a team of operations associates through regular 1:1 coaching, performance management, and real-time operational direction
Partner with Amazon transportation technology teams to scope business and functional requirements for tool enhancements and new feature development
Support new lane launches, shipper onboarding, and capacity planning in coordination with Sales and Supply Chain teams
A day in the life
The AZIM Transportation Operations Lead facilitates the continued flow of Amazon’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form. Basic Qualifications: - High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements Preferred Qualifications: - 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
- Bachelor's degree
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 25.48 - 32.69 USD hourly
USA, TN, Nashville - 22.93 - 29.42 USD hourly
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