Warranty Operations Manager (2356)

Job DetailsJob Location: Phoenix Division AZ Construction - Tempe, AZ 85282Job Purpose: The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.   ESSENTIAL FUNCTIONS:   Duties and Responsibilities JOB REQUIREMENTS: Overseeing and Managing the Warranty Office Duties and team members Maintaining communication with the homeowners, sub-contractors, staff members as required Problem solving warranty issues presented through the team members, homeowners and ticket system Performing all Warranty General office duties Serving as internal department quality control Responsible for maintaining oversight and execution of warranty procedures Responsible for generating reports and monitoring status on department metrics Other duties as assigned QualificationsKnowledge and Skills Excellent phone etiquette Excellent verbal communication skills Punctual Professional appearance and manner Ability to work independently on assigned tasks as well as to accept direction on given assignments Customer service driven Displays a friendly, enthusiastic, personable manner Must be proficient in Microsoft Office Suite Ability to work under pressure; organized Ability to multitask; coordinate numerous activities and groups of people Highly motivated; ability to work with minimal supervision Strong team player; works with diverse groups of people Commitment to customer service Ability to read and fully comprehend construction blueprints specifications and development plans Other duties as assigned     Education and Work Experience Prior customer service experience preferred 5-8 plus years’ experience in the residential construction industry and demonstrated Supervisory skills B.S. degree in (Construction, Business or similar business acumen is preferred) with 2-3 years experience in the home building industry or; Must have a High School diploma with demonstrated supervisory experience or equivalent years and successful completion of college courses in Residential Homebuilding Construction