Reports To: Counter Manager & General Manager

Edit Holdings, LLC dba Tide Cleaners, is looking for a Guest Service Representative to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities

Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
Transaction Management: Accurately calculate prices and handle cash/credit transactions.
Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
Training & Development: Help train new employees in store procedures and processes.
Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
Other Duties: Perform additional tasks as assigned.

Qualifications

Basic math skills and ability to recognize numbers.
Self-motivated with a positive, energetic attitude.
Strong leadership and teamwork qualities.
Willingness to participate in ongoing training and development.
Ability to stand for long periods.
Previous experience in hospitality or customer service is preferred.

Shift and Schedule

Store Hours:

Monday–Friday: 6:30 AM – 7:00 PM

Saturday: 8:00 AM – 5:00 PM

Sunday: Closed

Part-Time: Up to 29 hours per week

Overtime: As necessary

Learn more about this Employer on their Career Site

Counter Staff-Part Time