Job Title: Client Care Coordinator

Supervisor: Client Care Manager

Status: Part-Time (Monday-Friday 25 hours/week), non-exempt

Qualifications

Desire to work with disenfranchised populations while supporting TEEG’s mission
Bachelor’s degree in human services or related field or 5 years of similar work experience
Proficiency in Microsoft Office software
Strong written, oral, organizational, and conflict-resolution skills
Ability to work independently and collaboratively with flexible hours and duties
General knowledge of local and regional services and supports
Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles
Possesses a valid driver’s license, reliable transportation, and proof of registration and motor vehicle insurance
Respect for persons without regard to age, race, color, national origin, ancestry, religion, sex, pregnancy, transgender status, gender identity or expression, sexual orientation, disability, genetic information, marital/civil union status, veteran status, uniformed servicemember status or socioeconomic status

Certifications

While prior certification for these is desirable, candidates lacking one or more certifications can obtain the certification on the job.

Physical/Mental Requirements & Working Conditions

Frequent stationary work in an office or community setting to include keyboarding and/or handwriting
Daily working hours may vary to meet client and agency needs, including occasional early morning, evening, and weekend requirements
Occasional local travel in a personal or agency vehicle
Frequent one-on-one interactions with clients who may exhibit an emotionally heightened or withdrawn state and/or with behavioral diagnoses that may require de-escalation, crisis prevention or intervention
Frequent in person, virtual, and/or telephonic oral communication and listening
Ability to lift and/or move objects up to 30 pounds

Essential Functions

Maintain strict confidentiality of client and agency data and records
Maintain strong knowledge of all TEEG services and make inter-agency referrals as necessary
Maintain strong working knowledge of and work collaboratively with available community resources to provide a system of wrap around support for clients; engage new community referral sources and make community referrals as necessary
Copying, faxing, emailing, scanning, and filing physical and/or electronic records
Accurate and timely data entry and reporting in appropriate database(s)
Carry out assigned program(s) in compliance with grantor/funder requirements, including but not limited to, population served, budgetary and time restrictions, reporting requirements, etc.
Maintain organized, accurate, and current client files, including but not limited to, thorough progress notes, applications, forms, etc.
Attend meetings, supervision, trainings, and professional development opportunities as required
Provide departmental and agency-wide assistance and/or coverage during high volume programs or colleague absences
Comply with outlined policies, procedures and agency culture including representing TEEG positively at agency events and in all public venues
Identify and coordinate with available volunteers to support programming as needed
Accurate and timely logging of monetary and/or in-kind donations directly received

Responsibilities

Work collaboratively with Client Care Manager and other case management staff to provide individualized case management services to eligible clients as needed
Meet with current and referred clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings as needed
Enroll and maintain virtual accounts for available case management application services
Provide in-person, virtual, and/or telephonic supports to clients as needed
Become CHOICES certified within 6 months
Work with upper management to determine appropriate client relief allocation awards
Develop, maintain, and assess applicable program materials as needed
Provide outreach to the local community.
Create and distribute outreach and promotional materials for clients, community resources and public consumption to promote senior programming
Provide front desk support as needed
Perform administrative support or coverage for other program staff when needed
Any other duties as assigned by Supervisor or Executive Director

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