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Description
Position Summary
Responsible for providing exemplary guest service by verifying bingo prize payouts and maintaining the pace of bingo games.Ā
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Essential Functions
- Maintains banks, collects monies, verifies prize payouts, and balances entire session.
- Calls and maintains pace of bingo games.Ā Ā
- Verifies prize payouts and distributes money to individual agents.
- Collects admissions and agentsā money and integrates into own bank.
- Issues and returns papers to agents with accuracy and attention to detail.
- Introduces bingo games. Provides information regarding games, rules, prizes, etc.
- Operates electronic bingo equipment, performs general equipment maintenance, and reports malfunctions to management.
- Identifies irregularities in play and notifies supervisor.
- Inventories pets, programs, coupons, general office supplies, and processes requisitions to supply such.
- Must be able to work all major holidays, including weekends for bingo events.
- Performs all duties in accordance with Chinook Winds customer service standards.
- Maintains general appearance of Bingo area.
- Receives complaints/compliments and reports to supervisor.
- Answers telephone calls and gives information to callers.
- May assist with promotional drawings, including announcements over the microphone. Prepare outgoing mail in answer to information requests.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
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Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Communication Skills- Ability to communicate effectively with others verbally.Ā Ā
Customer Oriented- Ability to take care of the customersā needs while following company procedures.Ā
Enthusiastic- Ability to bring energy to the performance of a task.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
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Education
High school diploma or GED preferred.
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Experience
Six months cash handling or sales experience.
Bingo experience preferred.
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Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
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Other Requirements
Demonstrated ability in basic mathematical calculations.
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Physical Demands
- Stand Constantly
- Walk Constantly
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Frequently
- Crawl Not Applicable
- Squat or kneel Occasionally
- Bend Occasionally
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Not Applicable
- Over 100 lbs Not Applicable
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Not Applicable
Other Physical Requirements
Vision: Near and Far
Sense of Sound
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Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.Ā Ā
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Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
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