Travel Consultant - Onsite

Job DetailsJob Location: Toronto, ON M9C 5L6Salary Range: $22.00 - $22.00 Hourly Answer inbound communications via phone from Card Members and assist with travel plans (Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits) Research and present travel itineraries when requested Stay up to date with popular travel destinations/events De-escalate a Card Member’s stress when unforeseen travel situations arise Maintain service level standards; including follow up timeline while providing white-glove service Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories Use standard technology: Soft-phones, e-mail, webcam, and web browsers Maintain up-to-date knowledge of client promotions Complete all assigned training as necessary Qualifications Exceptional communication skills both written and verbal Must be able to speak and read English fluently The flexibility to work shifts, including nights and weekends Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset Ability to thrive in a competitive, metric driven environment Proven ability to provide extraordinary customer service Experience servicing customers in travel, hospitality, high-end customer service or sales roles Resilient and composed under pressure and constantly evolving circumstances A systematic approach to solving complex problems by gathering and capturing the correct details Have excellent interpersonal skills and the ability to organize simultaneous tasks Excellent organizational, problem solving and decision-making skills Ability to work in a fast-paced environment with tight deadlines Natural consultative skills, with the ability to offer confident recommendations Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world Ability to work as a member of a team High School diploma or equivalent Must consent to and pass a background check Must be legally entitled to work in Canada (Canadian citizen, permanent resident, or holder of a valid work permit) Answer inbound communications via phone from Card Members and assist with travel plans (Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits) Research and present travel itineraries when requested Stay up to date with popular travel destinations/events De-escalate a Card Member’s stress when unforeseen travel situations arise Maintain service level standards; including follow up timeline while providing white-glove service Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories Use standard technology: Soft-phones, e-mail, webcam, and web browsers Maintain up-to-date knowledge of client promotions Complete all assigned training as necessary