Assistant Vice President, Workforce Development & Operations

Description

Position Summary

The Assistant Vice President, Workforce Development & Operations provides strategic and operational leadership for Workforce Development and Community Employment Initiatives, contract operations, and business performance across multiple service lines. The position owns revenue growth, operational excellence, employer partnerships, contract compliance, manager performance, and the financial sustainability of assigned operations. Reporting to the Chief Operating Officer, the role converts organizational priorities into measurable operating plans that expand competitive integrated employment opportunities and strengthen assigned earned-income enterprises.

Reporting Structure

The position reports to the Chief Operating Officer and directly supervises 4-10 managers and leaders across Workforce Development and Community Employment Initiatives, contract operations, and related assigned functions. The role provides leadership for an operation of 26-100 employees through direct and indirect supervision and establishes clear decision rights, accountability, communication, and coordination across the portfolio. Reporting relationships and assigned operational responsibilities may evolve based on organizational needs and approved structural changes.

Budget Authority

The position has operating and financial accountability for an assigned portfolio with an estimated annual scope of $7 million to $15 million. The role develops and manages approved budgets, monitors revenue, expense, margin, and contract performance, recommends resource allocation, controls spending within delegated authority, and takes corrective action when results fall below plan. The position owns top-line revenue growth and bottom-line profitability for assigned operations and makes staffing decisions within approved organizational policies and authority.

Essential Duties and Functions

• Maintain accurate, timely, decision-ready financial, contract, workforce, and operational information.
• Communicate material risks, missed commitments, compliance concerns, and corrective actions promptly to the Chief Operating Officer.
• Hold direct reports accountable for performance, staffing, service quality, safety, and follow-through.
• Maintain a consistent compliance posture across responsibility levels and assigned business operations.
• Lead Workforce Development and Community Employment Initiatives that expand competitive integrated employment and strengthen placement, retention, and advancement outcomes.
• Own top-line revenue growth, bottom-line profitability, budget performance, forecasting, resource allocation, and corrective action for assigned service lines.
• Drive janitorial and assigned contract operations to meet customer requirements, contractual obligations, quality standards, safety expectations, profitability goals, and renewal requirements.
• Build employer, government, customer, funder, and community partnerships that create employment pathways and produce new or expanded business opportunities.
• Lead, coach, and develop managers while making staffing decisions, strengthening succession capacity, and maintaining clear accountability for operating results.
• Develop and execute operating plans, continuous-improvement actions, and financially supported growth opportunities in partnership with the Chief Operating Officer and executive leadership.

General Responsibilities

• Support and uphold The Kennedy Collective's mission, values, policies, procedures, and standards of professional conduct.
• Promote a respectful, person-centered environment that supports the dignity, rights, choice, independence, and well-being of the individuals we serve.
• Maintain professional, respectful, and collaborative relationships with individuals served, families, coworkers, supervisors, other departments and programs, community partners, customers, and other stakeholders, and contribute to a positive, solutions-focused workplace.
• Comply with all applicable federal and state laws, regulatory requirements, contractual obligations, accreditation standards, and organizational policies, and maintain confidentiality of sensitive personal, health, employee, and organizational information.
• Complete required orientation, training, certifications, and professional development within established timeframes, maintain required credentials, and participate in meetings, organizational initiatives, and quality-improvement activities.
• Follow established health, safety, emergency, incident-reporting, and risk-management practices, and promptly communicate concerns, incidents, compliance issues, and safety risks through appropriate channels.
• Maintain accurate, timely, and complete records, documentation, timekeeping, and other required information applicable to the position.
• Demonstrate reliability and accountability by maintaining regular attendance, punctuality, and availability consistent with the requirements of the position.
• Use organizational resources, equipment, technology, systems, and property responsibly and in accordance with established policies.
• Provide support and coverage across programs, locations, shifts, and service settings as assigned, including residential, day, community-based, and other agency programs regardless of primary work assignment, and perform other duties reasonably related to the position based on organizational or operational needs.

Competencies

• Strategic and Operational Leadership: Converts organizational priorities into clear plans, ownership, decisions, and measurable results across multiple service lines.
• Financial and Business Acumen: Uses revenue, margin, budget, contract, workforce, and operating data to protect sustainability and guide resource allocation.
• Partnership and Growth Development: Builds durable employer, customer, government, funder, and community relationships that create employment and revenue opportunities.
• Leadership Accountability: Sets clear expectations, develops managers, addresses performance directly, and builds succession capacity across the operation.
• Workforce and Community Employment Leadership: Builds employment pathways, strengthens employer engagement, and aligns community employment activity with participant and business outcomes.
• Contract and Enterprise Operations: Directs contract-based operations with disciplined attention to quality, safety, customer requirements, profitability, and renewal readiness.

Requirements

Qualifications

Required

• Valid driver's license and ability to travel regularly between organizational locations, customer sites, employer locations, and community settings.
• Demonstrated leadership of managers across Workforce Development and Community Employment Initiatives, contract operations, business operations, social enterprise, human services, or related functions.
• Demonstrated responsibility for budgets, revenue, expense, operating results, performance measures, and corrective action.
• Demonstrated ability to manage multiple service lines, locations, contracts, priorities, and stakeholder relationships.
• Demonstrated experience building partnerships that produced measurable operating, employment, or business outcomes.
• Ability to use Microsoft 365, financial and operational reports, data systems, and presentation tools to manage work and communicate decisions.
• Equivalent combinations of education, leadership experience, and demonstrated operational results will be considered.

Preferred

• Experience leading Workforce Development and Community Employment Initiatives for people with disabilities or people facing barriers to employment.
• Experience overseeing janitorial, facilities, government, commercial, or other contract-based operations.
• Experience with competitive integrated employment, vocational rehabilitation, workforce funding, or community-based employment partnerships.
• Experience developing earned-income opportunities or expanding revenue-generating nonprofit operations.
• Experience leading multi-state or geographically dispersed operations.

Physical Requirements

• Regularly sit and use a computer, keyboard, screen, telephone, and other office equipment for extended periods.
• Regularly stand and walk through offices, program areas, employer locations, customer facilities, contract sites, and community settings.
• Frequently bend, reach, and change position while reviewing work areas and supporting active program or operational needs.
• Occasionally kneel, crouch, climb stairs, and push or pull materials or light equipment during site visits and operational reviews.
• Occasionally lift and carry materials weighing up to 40 pounds.
• Drive regularly and spend extended periods behind the wheel when traveling between assignments and locations.
• Hear, speak, read, and visually review information needed for meetings, inspections, site observations, driving, documentation, and emergency communication.
• Perform the essential functions of the position with or without reasonable accommodation.

Working Conditions

• Works in professional office, contract-site, employer, program, and community-based environments with regular travel between organizational and customer locations.
• Regular interaction with executives, directors, managers, employees, individuals served, employers, customers, government agencies, funders, and community partners.
• May work outside normal business hours, including evenings and weekends, to address operational emergencies, contract-critical matters, customer needs, or organizational priorities.
• Regular travel throughout Connecticut, Rhode Island, Pennsylvania, and New York, as well as occasional travel to other locations, may be required based on business needs.
• May encounter cleaning chemicals, equipment, noise, outdoor weather, temperature changes, traffic, and varied driving conditions during site visits and operational reviews.

Compensation and Benefits

Compensation

• Compensation for this position is based on experience, qualifications, and applicable organizational compensation practices.
• Salary Range: $100,000 - $124,999 annually.
• FLSA Status: Exempt (Salary).
• This position is not eligible for overtime compensation under the Fair Labor Standards Act (FLSA).

Benefits

Eligible employees may participate in The Kennedy Collective's comprehensive benefits program, subject to plan eligibility requirements, which may include:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, where applicable
• Employer-paid life and disability insurance
• Retirement savings plan with employer contributions, if eligible
• Paid time off (Vacation and Sick Time including floating holidays)
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Employee discount and wellness programs
• Additional voluntary benefits offered by The Kennedy Collective

EEO Statement

The Kennedy Collective is an Equal Opportunity Employer. We provide equal employment opportunities without regard to any characteristic protected by applicable federal, state, or local law. As a federal contractor, The Kennedy Collective complies with applicable requirements regarding individuals with disabilities and protected veterans.