Patient Account Representative - Medical Coll

JOB TITLE: Patient Account Representative – Medical Collections

EMPLOYER: FMS Inc.

DEPARTMENT: Collection

BENEFIT ELEGIBIITY CLASS: Hourly

REPORTS TO: Collection Manager

 LOCATION: Remote

SCHEDULE:

• Training: 2 months, Monday–Friday, 8:30 AM – 5:00 PM CST (tentative)
• Post-training (Remote): Monday–Friday, 9:00 AM – 6:00 PM and 10:00 AM - 7:00 PM split

Note: After successful completion of training, employees are required to use video conferencing tools throughout their shift.

 JOB SUMMARY: 

We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services.

This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management.

 JOB DUTIES AND RESPONSIBILITIES:

• Review patient accounts and utilize professional communication to discuss outstanding medical bills.
• Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full.
• Ask clarifying and empathetic questions to understand the patient’s financial situation and overcome barriers to payment.
• Offer and securely process flexible payment options, based on patient need and organizational guidelines.
• Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies.
• Accurately document patient interactions, payment plans, and call outcomes within the account system.
• Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA.
• Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues.

 JOB QUALIFICATIONS:

• Required: Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up)
• Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred
• Excellent verbal and written communication skills with a focus on empathy and compliance
• Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms
• Detail-oriented with excellent documentation and follow-up practices
• High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus

WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet and secure, quiet workspace
• Employee-provided WFH equipment

• Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
• RAM: 8000 MB
• Hard Drive: 6 GB or more
• .NET Framework version 4.6.1 or later
• Windows 10/11
• Mouse
• Headset
• Webcam

• Comfortable using video conferencing tools throughout each scheduled shift
• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment