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Responsibilities
Customer Engagement: Professionally and personably engage with customers, showcasing passion for design and the company's products and services.
Product Knowledge: Demonstrate comprehensive knowledge of the design studio assortment and seasonal merchandise.
Sales and Design: Provide decorating and styling techniques to shoppers. Capture appointment leads for design services. Conduct design consultations.
Design Plan Development and Presentation: Craft and present design plans tailored to clients' style, budget, and priorities.
Client Follow-Up: Maintain communication with clients throughout ordering and delivery. Follow up with clients for phase appointments, seasonal updates, and referrals.
Customer Service: Provide support with online returns, product information, credit applications and more, ensuring a high level of client satisfaction.
Retail Operations: Efficiently handle register transactions, online orders, and online returns. Assist with visual merchandising and perform other duties as assigned by management.
Performance Measures: Meet sales per hour, loyalty, and appointment goals. Meet other metric objectives to contribute to store success.
Store Morale: Work both independently and as a team member to exceed customer expectations and to support peers.
Compliance: Adhere to all company policies and procedures.Â
Benefits and Perks
Sick time accrual, Holiday pay, Associate discount, EAP benefit, Flexible scheduling, Good retail hours. Supportive environment.Â
| Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. |
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