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Description
SUMMARY: An Inventory & IT Support Specialist serves as the first point of contact for employees seeking technical assistance via phone, chat, email, or ticket system for IT and Inventory challenges.
PRIMARY RESPONSIBILITIES:
IT
- Troubleshoot and resolve challenges with service, software, and equipment.
- Serve as the first point of contact for employees seeking technical assistance over the phone, chat or email.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Walk employees through the problem-solving process.
- Direct unresolved issues to the next level of IT support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in the ticket system.
- Follow-up and update resolution status and information.
- Pass on any employee feedback or suggestions to the next level of IT support personnel.
- Identify and suggest improvements on procedures to IT management.
Inventory
- Research and resolve challenges.
- Serve as first point of contact for employees seeking assistance with inventory through the phone, chat or email.
- Purchase Order receiving corrections.
- Device status corrections.
- Missing device research.
- Monitoring Inventory Mailbox and Support Chat.
- Create/Maintain Online Resources
- Help Center articles for common problems.
- Online forms for common requests.
Requirements
QUALIFICATIONS:
High school diploma.
1-2 years of cellular, IT and/or inventory experience.
Excellent understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve technical issues.
Strong organizational skills.
Excellent communication, patience, and interpersonal skills.
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