Inside Sales Trainer III (Tupelo)

I. Job Summary

This position primarily provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning at the Tupelo Sales Center. Prepares for learning events, conducts classroom management, facilitates courseware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants. Secondarily, this position is introduced to beginner level development of training materials and supervisor duties.

II. Essential Duties and Responsibilities
 

• Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives
• Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.
• Coordinates the delivery and instruction of material for both new and existing training offerings.
• Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance
• Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment
• Guides a group to acquire skills, make decisions, or complete tasks by use of facilitation techniques.
• Uses classroom management techniques to engage trainees, manage unproductive participant behavior, respond to unexpected issues, and keep trainees focused on the task at hand
• Seeks to understand the true nature of the performance gap (what it is and why it exists)
• Performs needs assessments of participants during classroom instruction.
• Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.
• Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.
• Works independently with project management aptitude.
• Attends to all class room set up (communications, evaluations, recaps, pre-work, materials requests, LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
• Prepares and executes communication of future training.
• Manages any assigned tasks or projects.
• Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.
• Guided by Manager, evaluates and coaches trainers based on performance and post-course feedback.
• Mentors team members to improve overall success and support company key objectives.
• Reviews edits and enhancements in training curriculum and materials on an as needed basis.
• Participates in team planning activities to assist with implementing and training related strategic initiatives.
• Assists with development of training materials.
• Participates with Manager and clients to identify and prioritize training needs.
• Generates training reports for key stakeholders.
• Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.

III. Qualifications 

A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Business, Marketing, Human Resources or Education
• High School Diploma or GED (accredited) and four years of relevant experience
• 5 years of relevant work experience delivering and facilitating training programs (in addition to education requirement) and
• 5 years of experience with learning management systems and creating reports

B. Preferred Qualifications 


IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.


V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.