Performing Arts Operations Specialist Supervisor, Center for the Performing Arts

Responsibilities include but are not limited to: 

Accessibility Services & Inclusion Engagement 

• Lead accessibility services and accommodations for audiences and participants. 

• Serve as the primary contact for accessibility requests and concerns. 

• Promote accessibility best practices through training, partnerships, and continuous improvement. 

Volunteer Engagement & Stewardship 

• Recruit, train, schedule, and recognize volunteers and front-of-house staff. 

• Develop meaningful volunteer experiences that support engagement, hospitality, and student success. 

• Build relationships that strengthen volunteer participation and community connections. 

Front-of-House Operations & Guest Services 

• Manage front-of-house operations to ensure exceptional service, safety, and accessibility. 

• Coordinate staffing and oversee event-day audience services and issue resolution. 

• Support ticketing, concessions, and related patron service functions as needed. 

Administration & Strategic Support 

• Manage budgets, records, policies, procedures, and training resources. 

• Track program outcomes and use feedback and data to improve services. 

• Support grant reporting, stewardship efforts, and strategic initiatives. 

Professional Development 

• Maintain expertise in accessibility, volunteer engagement, and audience services. 

• Apply best practices and foster a culture of continuous improvement. 

Important Note: Due to the nature of this role and the schedule of events, the Performing Arts Operations Specialist Supervisor will be required to frequently work evenings and occasionally work weekend hours. 

Work hours within the typical Monday through Friday schedule will be flexed accordingly. 

Qualifications: 

Required Qualifications: 

• Excellent interpersonal skills; inclusive and respectful when working with others 

• Excellent organizational skills with a proven ability to manage multiple priorities and consistently meet deadlines 

• Effective written and verbal communication skills, including the ability to work collaboratively with colleagues and stakeholders 

• Experience managing volunteer programs, accessibility services, audience engagement initiatives, or related programs  

• Knowledge of accessibility standards, ADA compliance, and inclusive customer service practices

• Customer service focused, with the ability to navigate complex situations, resolve conflicts, and make sound decisions in a fast-paced environment

• Demonstrated success building and maintaining productive relationships with a broad range of stakeholders

• Excellent problem-solving skills and the ability to exercise judgment in addressing challenges and service needs 

 
It is also preferred that candidates have one or more of the following qualifications: 

• Supervisory, program management, or leadership experience 

• Experience with donor stewardship, alumni engagement, volunteer management, community engagement, or constituent relations in higher education, nonprofit, or cultural organizations 

• Experience overseeing front-of-house operations, event logistics, or audience services 

• Experience using data, assessment, and participant feedback to evaluate programs and drive continuous improvement 

• Experience with accessible event planning and assistive technologies