Job Title: Entry-Level Management - Customer Service
Location: Clive, IA
Job Type: Full-Time | In-Office | Client-Facing

Job Overview

MCL Talent Partners is hiring for a local agency in the Des Moines metro area. The client is hiring energetic, coachable people for an entry-level management role focused on customer experience, client relationships, and team coordination.

No experience is required. We provide on-site training so you can start with confidence. This is a ground-level role with a clear path into leadership. Management seats are filled from within.

If you like helping people, work well on the phone and in person, and want a flexible, growth-focused role with competitive pay, this is built for that.

Responsibilities

Help customers with friendly, professional support by phone and in person
Identify client needs and recommend suitable products or benefits
Handle inquiries quickly and keep satisfaction high through clear communication and problem-solving
Check in with current and past clients to protect relationships
Keep accurate records of customer interactions, sales activity, and client information in Microsoft Office
Use strong phone etiquette and active listening to build rapport
Work with the team to hit shared goals and improve service quality

Requirements

No prior customer support, call center, or client-service experience required - training is provided
Strong verbal and written communication
Comfortable with Microsoft Office (Word, Excel) and basic computer work
Data entry, organization, and cash-handling experience is a plus
Able to handle inbound and outbound calls with professionalism
Solid typing skills and professional etiquette

What You'll Get

On-site training and hands-on coaching
A clear pathway into leadership and management
Flexible schedule
A team that invests in your development and celebrates wins

Compensation:

Performance-based with uncapped earning potential + performance bonuses
Target First-Year Range: $47,000 - $96,000+. Depending on individual execution and production.

Recruiter Notice: MCL Talent Partners is an independent, third-party recruiting firm executing a specialized search for our client. This role is not an internal position with the recruiting firm.

Next Step: Apply today to schedule a confidential detailed overview of the opportunity and role with the local leadership team.