Resident Engagement Manager

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Resident Engagement Manager 

Home Office: Autumn Ridge Supportive Living - Vienna, IL 

Area of Focus: Community Collaboration 

Program(s): Supportive Living Program - SLP helps adults age 65+ live independently by providing them with housing in an apartment-style setting that emphasizes privacy and autonomy, while also offering services that support their health and well-being and providing a little extra assistance with the activities of daily life.

Immediate Supervisor: Assistant Director 

Hours of Work: Full-time, 35 hours/week. 

FLSA Classification: Non-exempt

Resident Engagement Manager Minimum Qualifications: High School Diploma/GED. 

Resident Engagement Manager Skills & Knowledge: Ability to address socialization needs as identified in resident service care plans for geriatrics and document residents’ progress; ability to participate in care plans; ability to communicate effectively, orally and in writing; ability to relate well with seniors; ability to react appropriately in crises; ability to teach daily living skills, social habilitation and related subjects.

Resident Engagement Manager Special Requirements: Must be 21 years of age. Maintains a valid driver’s license and vehicle liability insurance. Operates agency vehicles and personal vehicles while driving for agency business in a safe and lawful manner at all times. Maintain First Aid & CPR certification. Must complete required registry clearances and criminal fingerprint background checks. Schedules evening / or weekend hours as necessary and travel to community outings. Willingness to work flexible hours to meet the needs of the facility.

Resident Engagement Manager Leadership Role & Expectations: Provides leadership and oversight of resident engagement and facility operations. Ensures administrative responsibilities, documentation, assessments, reports, scheduling, audits, and regulatory requirements are completed accurately, timely, and consistently. Maintains organization, accountability, and effective communication while coordinating resident activities, events, transportation, and community partnerships. Serves as a role model for staff by demonstrating professionalism, sound judgment, follow-through, and a strong commitment to resident safety, dignity, engagement, and quality of life.

• Assists with initial and redetermination activity assessments of residents for resident service care plan needs.
• Answers phones in a polite, helpful manner and directs calls or messages to the appropriate staff or resident.
• Schedules and conducts tours of the facility with potential residents and their loved ones.
• Scan and file resident accident and incident reports.
• Scan and ensure all documentation is in the resident’s EMAR.
• Assist with USDA reporting.
• Plan and coordinate resident events including seasonal and special events.
• Research and coordinate with external vendors and entertainers to schedule on-site events, outings and performance that enhance the resident's quality of life.
• Arrange travel to and from off-site events and attend these events with the residents.
• Promote and market events and activities to increase participation.
• Manage and inventory activity supplies.
• Stay up to date on trends and best practices for activity programs.
• Conduct surveys and feedback sessions to continually improve programs and activities.
• Create, coordinate and post resident monthly flyers and calendar of activities.
• Create monthly newsletter with Resident and Staff spotlights.
• Assist, Senior Director and Assistant Director with state audits.
• Ensure resident Emergency Folders & Emergency Binders throughout the facility are posted and accessible to all staff.
• Reports all incidents of suspected abuse or neglect.
• Participates constructively in agency meetings, annual training days, committees, and special projects.
• Identifies professional goals and enhances job related skills through a written staff development plan.
• Demonstrates constructive involvement in the community that will reflect positively and market the agency.
• Maintains compliance with mandatory training in accordance with agency policies and procedures, and state and federal regulations including SLP Rule 146.

Resident Engagement Manager Benefit Package 

• Professional & upward mobility opportunities 
• Health, vision and dental insurance options available after 1st day of the month after 60 calendar days of employment

• Up to $50,000 life insurance policy

• 401(k) with company match for qualifying staff. 

• Voluntary Benefits (Critical Illness, Short-Term disability, Accident/Incident, Hospital Indemnity)
• Mileage reimbursement
• Up to 376 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.
• Paid advanced trainings and certification opportunities
• Additional opportunities for compensation are available above starting salary

*This is a management position. 

Questions? visit myarrowleaf.org/employment or call 618-658-3079 to learn more!

Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.