Site Operations Supervisor, Full Time

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR:

Site Operations Supervisor, Full Time

Location: On-site — Villa Park & Wheaton
Days/Hours: Monday- Friday, Hours Vary between 9:00 AM and 6:00 PM

The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services.

OVERVIEW OF KEY RESPONSIBILITIES:

• Supervise daily operations of the diagnostic imaging site with 10 - 25 employees.
  
• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
  
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
  
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
  
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
  
• Address patient concerns and service issues professionally and promptly.
  
• Ensure compliance with HIPAA  and company policies and procedures.
  
• Ensure proper use and maintenance of office equipment and supplies.
  
• Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training
• General facilities management
  
• Assist with staff onboarding, training, and performance coaching.
  
• Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
  
• Monitor attendance, timekeeping, and productivity metrics.
  
• Assist senior management in creating and presenting performance reviews and disciplinary actions.
  
• Communicate operational updates, issues, and performance metrics to senior management.
  
• Identify opportunities for process improvement and workflow efficiency.
  
• Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
  
• Perform all other duties as assigned.
  
  

Qualifications:

• High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred
  
• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
  
• Prior supervisory or lead experience preferred.
  
• Expertise in medical office workflows, scheduling, and patient registration.
  
• Familiarity with insurance verification and basic billing processes.
  
• Strong understanding of HIPAA and patient confidentiality requirements.
  
• Excellent communication, leadership, and problem-solving skills.
  
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred
  
• Ability to multitask in a fast-paced, patient-focused environment.
  

Physical & Work Requirements:

• Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
  
• Occasional lifting of office or clinical supplies up to 20lbs
  
• Flexible scheduling may be required based on patient volume and staffing
  
• Hand and finger movement to support keyboard use, with accommodation. 
• Eye sight to read computer screen, with accommodation
• Ability to identify big picture/small picture issues and determine solutions
  
  

Core Competencies:

• Patient-centered service
  
• Operational leadership
  
• Attention to detail
  
• Compliance and confidentiality
  
• Team collaboration
  
• Time and resource management
• Dependable and flexible
  
  

BENEFITS & TOTAL REWARDS:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: 

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training    
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches
  

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at recruiting@brightlightimaging.com