Administrative Support Specialist

Ecocert USA/NICS, part of the Ecocert Group, a global leader in organic and sustainability certification, is seeking an Administrative Support Specialist to join our Viroqua administrative team. This role is ideal for someone who is organized, detail-oriented, service-minded, and comfortable supporting clients, coworkers, and recurring administrative workflows.

NICS and Ecocert USA are part of the Ecocert Group, which is a global organization focused on sustainability and excellence in organic certification. We welcome candidates who are enthusiastic to be a part of our organization and contributing to our mission of building a sustainable world by supporting certification standards in an administrative capacity. The ideal candidates will have an interest in, or understanding of, foods systems and farming practices, with an emphasis relating to the organic industry being preferred. The ability to work collaboratively with clients and coworkers with attention to detail is necessary, as are excellent organizational skills, and the ability to multi-task in a fast-paced environment. Customer Service experience is also a plus! This role is a hybrid position situated in the Viroqua office, with the opportunity to work from home up to 2 days a week.

Primary duties will include, but are not limited to, the following:

Provide initial customer service to clients in person, via e-mail, and on phones
Answer, qualify and transfer incoming phone calls to appropriate departments
Provide basic and accurate information in-person and via phone/email
Receive, sort, scan, and distribute daily mail/deliveries, as applicable
Assist with bulk mailings
Order front office supplies and keep inventory of stock
Processing and data entry of client paperwork and applications
Respond to requests for organic certificate confirmation and records
Perform other miscellaneous clerical duties such as filing, photocopying, emailing, mailing and faxing documents

Preferred Skills and Qualifications (nice-to-haves!):

Associate degree in administration or administrative experience
Detail-oriented, with excellent oral and written communication skills.
Strong interpersonal and teamwork skills
Highly self-organized with the ability to prioritize work and manage multiple projects and deadlines while maintaining quality standards consistently.
Experience using Microsoft Office Suite, internet research, and databases
An interest or understanding of agriculture and/or livestock systems
An interest or understanding of organic food systems
A willingness to understand the National Organic Program (NOP) regulations

Company Overview:

Join Ecocert USA and Natures International Certification Services (NICS), part of the Ecocert Group, a global leader in organic and sustainability certification. Together, we certify over 2,000 organic operations in the U.S. and drive excellence across diverse sustainability sectors.

Our mission is to foster a sustainable future through rigorous certification and uncompromising quality. We welcome candidates who are eager to make a lasting impact in the organic and sustainability space.

At Ecocert USA and NICS, fostering a diverse and inclusive culture is at the heart of our values. We believe that embracing a multitude of perspectives and backgrounds not only enriches our workplace but also drives innovation and excellence in the services we provide. As an Equal Opportunity Employer, we make our employment decisions based on individual qualifications, merits, and the needs of our business, welcoming candidates from all walks of life to join us in our mission to create a sustainable and equitable world.

Work Authorization:

Ecocert/NICS does not provide employment visa sponsorship or participate in employer-sponsored immigration programs for this position. Candidates must be currently authorized to work in the United States and must not require employer sponsorship now or in the future. Candidates must reside within the United States.

Learn more about this Employer on their Career Site