As a Houseperson, you will be providing excellence in cleaning services to guest and owner units, offices, lobby, and common areas throughout the property. Commitment, dedication to our Service, and a professional image are always encouraged to be displayed toward our guests and team members.

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

Salary range: $23.59 - $24.00 per hour
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details: Our Housekeeping Department operates 7 days a week. The work schedule will be between 7 am - 11 pm, shift starts at 7 am, 9 am, or 3 pm, including weekends and holidays.

Responsibilities

Additional Responsibilities Include:

Promptly respond to requests from guests and other departments, including information about resort services, activities, and local attractions
Ensure that all items delivered to the guest rooms are clean and in working order
Identify and report preventative or other maintenance issues in a public areas or guest rooms
Remove used and replace with new all linens, towels, and necessary products and supplies Transport clean and dirty linen to and from Operations and the Buildings
Properly maintain work carts/stations to optimize appearance and efficiency
Ensure the resort follows all federal, state, and local laws, including OSHA
Cleans guest corridors, landings, stairwells, delivers guest requests, vacuuming, carpet cleaning, and heavy cleaning of all assigned units, offices, and public areas in compliance with all standards of quality and productivity
Reports suspicious activity to the Security Department
Ensures all assets and supplies for the department are securely stored at all times in a neat and orderly fashion
Assists management in maintaining an accurate inventory of linen and supplies
Promptly turns in all lost and found items after being accurately tagged and identified
Accurately applies the key Traka box system and adheres to the “Resort Issued Key Policy”
May be required to do other duties and special projects as assigned by Housekeeping Management

Qualifications

What are we looking for?

To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:

Adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, and guests in English
Perform job functions with attention to detail, speed, and accuracy
Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests
Follows company’s philosophies, policies, and procedures and is able to optimally communicate them to appropriate departments
Physically able to work from a ladder, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals
Work in various environmental factors such as humidity, heat, cold, dust, and noise

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

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