Spa Manager - Hotel Washington

Schulte Hospitality Groupisseekinganenergetic,experienced, andhands onSpa Managerto join our team!SHGis an organization whosesuccess is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.We are passionatehotelierseager to add like-minded people to our rapidly growing team!

 

What'sin it for you?When you joinSHGyou'llbe part of ateam committed to an inclusive, employee-focused workplacethat isinvested in your development. We want you to feelengaged, empowered,and excited to grow with us.After all,we believeour greatest and mostvaluable assetis our people!SHGprovides a rewarding,fun and flexible workenvironment,excitingperks, an atmosphere designed to encourage and promotecareer growthwithin the companyand a robust benefit packageincluding,but not limited to:

 

Work Today, Get Paidtoday, withDaily Pay!

Free Telemedicineand Virtual Mental Health care accessforall Associatesstartingday one!

Multiple Health Insurance and Life Insurance options

401kPlan + Company Matchfor eligible associates

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships+ more!

 

Our Company:SHGisa leadingthird-partymanagement company with deep, multi-generational experience in allfacetsof the hospitality industry. We are a diverse team of innovativehoteliersand restauranteursoperatingmore than200locationsacross 38states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle propertiesand restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Oversee the daily operations of the spa to ensurea high levelof guest satisfaction, operational efficiency, and team performance.
• Lead, train, and manage spa staff including therapists, technicians, and front desk teammembers;support hiring, onboarding, scheduling, and performance management.
• Develop and implement spa service standards, procedures, and policies to ensure consistency and excellence.
• Monitor financial performance, including revenue, labor costs, inventory, and budget adherence;generate and analyze reports toidentifytrends and opportunities.
• Coordinate marketing and promotional efforts in collaboration with the sales and marketing teams to drive bookings and retail sales.
• Ensure the spamaintainscompliance with all safety, sanitation, and licensing requirements.
• Address and resolve guest concerns professionally and promptly tomaintainservice excellence.
• Evaluate and recommend new treatments, products, and service offerings based on industry trends and guest feedback.

 

EDUCATIONAND EXPERIENCE

• Bachelor's degree in hospitality, business, wellness management, ora relatedfield preferred.
• Minimum of 2--3 years of experience in a spa or wellness environment, with at least 1 year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget managementrequired.

 

KNOWLEDGE,SKILLSAND ABILITIES

• Strong leadership and team development skills with the ability to inspire and motivate staff.
• Excellent customer service, conflict resolution, and communication abilities.
• Knowledge of spa services, products, trends, and guest service best practices.
• Proficiencyin spa or hotel management software and Microsoft Office Suite.
• Strong business acumen and analytical skills to track performance and drive results.
• Ability to prioritize, multitask, and manage time efficiently in a fast-paced environment.
• Flexibility to work weekends, evenings, and holidays as business needsdictate.

 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position.Paid Time Off (PTO) is available for eligible associatesin accordance withthe Company's Paid Time Off policy.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Groupis an Equal Opportunity Employer.