Citizen Services Representative

Duties: 

• Receives and responds to citizen requests/concerns.
• Prepares monthly and annual reports.
• Researches and maintains claim and lawsuit files.
• Performs radio communicator duties.
• Types letters, memos, and various forms.
• Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures.

• Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County.
• Requires a daily schedule that supports RCOC hours of operation.
• Regular and predictable onsite job attendance is an essential function of this position.

Special Experience/Education

• A High School Diploma or equivalent is required.
• Training in office procedures and clerical skills are required.
• A minimum of two (2) years of clerical and word processing experience is required.
• Must possess and maintain a valid State of Michigan Driver’s License.

Disclosure: This position is within a bargaining unit and the individual that holds this position is subject to the terms and conditions of the existing collective bargaining agreement.

Disclaimer

• Must be legally eligible to work in the United States and possess a Valid Driver's License.
• Attractive benefits package.
• EOE/ADA/Drug Free Workplace.