At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist II

Support Global Aviation Missions Around the Clock

Location: Webster, TX (Remote)
Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.

This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.

What You'll Do

Manage Global Flight Operations

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.

Coordinate and arrange:

International overflight and landing permits
Airport slots and PPRs
Ground handling services
Crew accommodations
Ground transportation
Customs and immigration requirements
Border overflight exemptions and CANPASS submissions
Flight following and trip monitoring

Deliver Exceptional Customer Support

Build and maintain strong relationships with assigned customers.
Act as a trusted advisor for trip planning and operational support.
Provide proactive communication and timely updates throughout all phases of a mission.
Resolve customer issues quickly and professionally while maintaining a high level of service.

Trip Planning & Quality Control

Manage and monitor assigned trips to ensure accuracy and operational readiness.
Create and maintain trip records and cost estimates.
Perform quality assurance reviews of all trip arrangements.
Ensure trips remain updated based on evolving client requirements.

Support Mission-Critical Operations

Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.
Assist with after-hours fuel requests and operational support as needed.
Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.
Support 24/7 operational coverage through rotating shifts.

Contribute to Operational Excellence

Identify opportunities to improve processes and enhance customer service.
Share industry knowledge and best practices with colleagues.
Act as a team player, assisting other operational departments when required.
Support business growth by promoting World Fuel's Trip Support products and services.

What We're Looking For

Required Qualifications

2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
Exceptional customer service and relationship management skills
Strong attention to detail and ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to remain calm and professional in high-pressure situations
Proficiency in Microsoft Office applications
Ability to work independently with minimal supervision
Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

Bachelor's degree in Aviation, Business, or a related field
Experience supporting international flight operations
Prior experience in business aviation, trip support, dispatch, or flight operations
Knowledge of aviation regulations, permits, ground handling, and international operating requirements
FAA Dispatcher Certificate or similar aviation qualifications are a plus

What Makes You Successful

Customer-focused and service-driven
Organized and detail-oriented
Calm under pressure
Comfortable managing multiple missions simultaneously
Confident communicating with pilots, flight departments, vendors, and internal teams
Passionate about aviation and operational excellence

Why Join World Fuel?

Support global business aviation missions every day
Work alongside experienced aviation professionals
Gain exposure to international flight operations and trip planning
Join a collaborative team that values customer service and operational excellence
Build a long-term career with a global leader in aviation and energy solutions

Ready to help customers navigate the world?

Apply today and become part of a team that keeps global aviation moving. ✈️

#WFS

#LI-JH1

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.

Learn more about this Employer on their Career Site

Trip Support Specialist II