Back to search
Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!
Sacred Circle Healthcare is seeking a Patient Service Representative.
Job Summary
General Summary of Duties: Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, handling medical records. | |
Reports To: | Operations Manager |
Department: | Front Office |
Business Unit: | Sacred Circle Operations |
Patient Care: | No |
Worker Status: | Full-time Hourly |
Benefits Eligible: | Yes |
Hours Per Week: | 40 |
Work Schedule: | To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements. |
Schedule Type: | Five, 8 hour days |
Location: | TBD |
Supervisory Responsibilities: | No |
The successful candidate:
- Welcomes patients/clients/visitors, determines the purpose of visit and directs them to the appropriate person, department, or service area.
- Performs patient registration, data entry, and insurance verification.
- Answers patient and community queries and assists with patient communication in person, over the phone, and via text message and patient portal.
- Handles sensitive vital record documentation, patient identification, patient medical records, and important documents.
- Schedules, cancels, and reschedules patient appointments.
- Collects patient cost sharing, co-pays, and payments, as well as assists with payment plans and account inquiries.
- Monitors patient paperwork and ensures all required paperwork for patient services is up to date.
- Files and retrieves medical records. Copying and faxing duties.
- Answers webchat inquiries in a timely manner.
- Practices and adheres to the Mission, Vision, and Values Statement.
- Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures.
- Keeps patient waiting areas, office, and files clean and organized. Enforces infection prevention in patient waiting areas.
- Assists with vendor and visitor monitoring.
- Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures.
- Practices and adheres to the Code of Conduct and Mission and Values Statements.
- Other Duties as Assigned
Minimum Requirements
EDUCATION: | A high school diploma or GED equivalent. |
EXPERIENCE: | Minimum (1) year of experience in a customer service or reception position, preferably in a medical setting. |
CERTIFICATION/LICENSE: | |
Other: |
Preferred Requirements
EDUCATION: | |
EXPERIENCE: | |
CERTIFICATION/ LICENSE: | |
Other: | Experience working with the Native American community. |
Knowledge, Skills, and Abilities
- The jobholder must demonstrate current competencies applicable to the job position.
- Efficient knowledge of office equipment including fax machine, copier, computer, telephones, etc.
- Ability to handle multiple priorities at once with minimal supervision.
- Ability to comprehend and follow written and verbal instructions.
- Ability to organize and communicate clearly.
- Skill in developing and maintaining effect working relationships with patients, medical staff, and the public.
- Ability to react calmly and effectively in emergency situations.
- Ability to interpret, adapt, and apply guidelines and procedures.
- Ability to maintain confidentiality of patient and employee information.
- Ability to learn and develop point of sale system and electronic medical skills.
Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference
to qualified American Indian/Alaskan Native Applicants
Learn more about this Employer on their Career Site
