IT and Operations Administrator

Are you a dynamic, self-motivated professional with a knack for problem-solving and adapting to fast-paced environments? That is precisely what we need. We are looking for an IT and Operations Administrator to join our team in Westerville, Ohio. This mid-level position requires a strong work ethic, excellent time management skills, and the ability to work independently while managing multiple priorities. 

Duties and Responsibilities:

IT Systems Support and Maintenance:

• Monitor, maintain, and troubleshoot hardware, software, and network systems to ensure optimal performance.
• Provide onsite and remote technical support to staff, resolving IT-related issues promptly and professionally.
• Configure and set up desk hardware, computers, and other IT equipment.

Backup and Disaster Recovery:

• Manage and maintain data backup systems, ensuring regular and secure backups.
• Assist in the development and implementation of disaster recovery plans to minimize downtime and data loss.

System Implementation and Upgrades:

• Help plan and execute IT system upgrades, installations, and migrations.
• Ensure new systems and processes are integrated seamlessly into current workflows.

Operational Support:

• Support day-to-day operational processes, including assisting with facility-related tasks (e.g., coordinating maintenance or ensuring building systems functionality).
• Technology support for meeting facilitation.
• Collaborate with leadership to identify and implement operational improvements.

 Documentation and Compliance:

• Maintain accurate records of IT systems, backups, and operational processes.
• Ensure compliance with company policies, industry standards, and regulatory requirements.

Collaboration and Communication:

• Work closely with other departments to ensure IT and operations support aligns with organizational goals.
• Coordinate projects, tasks, and functionality through Director of IT.
• Communicate technical information effectively to both technical and non-technical staff.

Database Administration (Preferred):

• Oversee and maintain organizational databases to ensure data accuracy, security, and accessibility.
• Perform regular database maintenance, updates, and troubleshooting.

 Qualifications, Education and Experience: 

• Proficiency in managing and troubleshooting IT systems, including hardware, software, and networks.
• Experience with Microsoft Office 365 administration (e.g., Azure Active Directory, Exchange, SharePoint, MS Teams, Zoom).
• Strong understanding of backup systems and disaster recovery planning.
• Ability to thrive in a dynamic, ever-changing environment.
• Excellent multitasking, problem-solving, and attention-to-detail skills.
• Strong communication skills and the ability to work collaboratively across departments.
• Willingness to travel occasionally to other office locations, as needed.

Preferred Qualifications:

• Previous experience with coding and SQL database management is a bonus.

 Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various project sites.

About The Kleingers Group

The Kleingers Group provides design solutions for a wide range of public, private, institutional, and corporate clients. We focus on providing Site Civil Engineering, Athletic Field Design, Transportation Engineering, Land Surveying, and Landscape Architecture services. With offices located in Cincinnati, Columbus, Akron, Louisville, Indianapolis, and Tampa, we are able provide our clients with the personal attention and service that has become our trademark.

Kleingers Core Values:

• Honor Our Commitments
• Listen To Our Clients
• Deliver An Exceptional Client Experience
• Build Lasting Relationships
• Do The Right Thing

Benefits:

• ESOP - 100% Employee Owned
• Medical, Dental, Vision, HSA, FSA
• Company-paid Life, Short-Term, and Long-Term Disability Insurance
• 401(k) plus matching up to 50%
• Hybrid work schedule options
• Employee Assistance Program
• Experience-based PTO
• Wellness Program
• Employee Referral Program
• Tuition Reimbursement, Paid Professional Memberships & Licensing Fees
• Kleingers Academy and Development Training

Why Kleingers is YOUR Destination Employer:

• People-First Culture – our employees are our best asset. We walk the talk. Kleingers believes in their employees and sets them up for success.
• Community-Based Projects - make a difference by working on meaningful projects with lasting, positive impacts upon the communities where you live and work.
• Career Growth - career paths and plenty of opportunities for advancement.
• Personal Development – we offer continuous learning opportunities throughout the year. Whether it is training, development, or coaching we are committed to your growth.
• Be You! – We value equity, inclusion, and belonging. Kleingers welcomes and encourages diverse perspectives and insights.

The Kleingers Group does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.