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Summary/objective
Assist Teller Supervisor in all functions of the branch including answering teller questions. Ensure the branch is in balance daily and train staff on all policies and procedures (new or changed). Ascertain the branch is secure when leaving for the day.
RESPONSIBILITIES AND DUTIES
- Assist with supervising tellers, informing and training staff on new products, procedures and policies
- Ensure all tellers, branch and vault are in balance daily
- Assist employees with problem solving and questions
- Supply cash for tellers (order and detail Brinks)
- Process various member transactions
- Access and update safe deposit box records when applicable
- Handle and maintain security of large amounts of cash, including balancing and supplying ATM & cash dispensers
- Communicate with branch manager, supervisor, branch staff and all back-office departments for assistance and member requests
- Open and close various types of accounts, certificates, etc.
- Process and create/order ATM/Debit cards for members
- Process stop payments, print statements and histories for members.
- Remote capture of checks
- Scan documents
- Balance and sell gift cards
- Order branch supplies
- Assist with night deposits, ATM deposits, wire transfers, large currency reports, deceased members, and irate members
- Assist with open/close of branch
- Assist with pool teller evaluations, log of bait money, reports from imaging system
- Make sure lobby is stocked and counters and machines are kept clean
- Attend credit union meetings and training as scheduled
EDUCATION AND EXPERIENCE
- High school diploma, GED or equivalent
- 6 - 12-months of supervisor and/or financial institution experience
- Completion of internal Teller Supervisor and other required training programs
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