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Customer Service Representative

University of the Cumberlands
Posted 2 days ago, valid for 21 days
Location

Williamsburg, KY, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Get Set for Cumberlands is seeking Customer Service Representatives to join a team focused on student support and growth.
  • Candidates must have customer service experience and strong communication skills, with a salary of $35,000 per year.
  • The role requires proficiency in Microsoft Office and the ability to work flexible hours, including occasional weekends.
  • Successful applicants will handle incoming calls, live chats, and emails from students, addressing queries and resolving issues.
  • A minimum of 1 year of experience in customer service is required for this position.

Get Set for Cumberlands!


Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

Customer Service Representatives are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers’ product issues.
  • Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions

  • Outstanding telephone skills; polite, friendly manner working with students

  • Proficient in computer literacy and knowledgeable of Microsoft Office

  • Must show initiative, adaptability, resourcefulness, dependability, and ability to take action

  • Customer Service Experience.

  • Excellent analytical, communication and writing skills.

  • Ability to work flexible schedule.

  • Will require occasional weekend work

  • Office hours and work times are based on student needs; including availability for students’ worldwide.

Key Duties and Responsibilities:

  • Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;

  • Problem solve and resolve issues

  • Resolve issues

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”




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By applying, a University of the Cumberlands account will be created for you. University of the Cumberlands's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.