Traditional Inside Sales Manager

About Us:

Founded in 1966, Niterra North America, Inc. (formerly NGK Spark Plugs) is the world leader in technology, innovation, and world-class quality in the design of spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's portfolio, expand our core ceramic technologies, explore capabilities beyond traditional areas, and challenge ourselves to develop solutions and services that leverage technology to address social issues while contributing to a sustainable society.

Summary:

The Traditional Inside Sales Manager is responsible for leading national sales and account management for traditional accounts across the United States, while managing and developing a team of inside sales associates. This role involves executing sales and marketing strategies, servicing and supporting Niterra accounts, conducting sales calls, and serving as a liaison between the factory and customers. The ideal candidate brings strong sales leadership, aftermarket experience, and a proven ability to drive sales volume, profitability, and marketing objectives.

Classification: Salary, Exempt

Work Model: Hybrid

Responsibilities:

• Lead national sales and account management responsibilities for traditional accounts throughout the United States.
• Manage, coach, and provide direction to inside sales associates, including establishing priorities, monitoring performance, supporting professional development, and ensuring alignment with sales and business objectives.
• Provide day-to-day leadership and oversight of sales and account management activities, ensuring effective execution of strategies, priorities, and customer initiatives.
• Oversee all aspects of servicing and supporting Niterra accounts.
• Participate in strategic planning and business review meetings with customers and Account Management leadership.
• Conduct regular sales calls with established accounts, both in person and by telephone.
• Serve as a liaison between the factory and customers, coordinating communication and resolving issues as needed.
• Represent Niterra North America at the APSG headquarters and at the member level.
• Process customer orders for Niterra products as needed.
• Complete required documentation, reports, and other administrative paperwork related to sales and account activities.
• Develop and execute sales and marketing plans, including accurate product forecasts.
• Gather and promptly communicate competitive market intelligence to Sales & Marketing Headquarters.
• Manage activities and expenditures within established budget parameters.
• Participate in trade shows and industry events, including setting up booths, distributing promotional materials, and responding to customer inquiries about Niterra products.
• Support management with additional duties and special projects as assigned.
• Consistently meet or exceed established sales targets and business objectives.
• Perform all other job-related tasks as assigned. Due to the independent nature of this position, the incumbent must perform all duties and functions associated with it.
• Adhere to all company policies and procedures as applicable.

Qualifications:

• 5+ years of sales and account management experience.
• 5+ years of aftermarket experience, including OES and light retail.
• Demonstrated management or team leadership experience, with the ability to lead, coach, and develop employees to achieve business and sales objectives.
• Excellent written and verbal communication skills in English.
• Strong business acumen, including business math, budgeting, and financial control.
• Strong marketing, planning, and business development skills.
• Excellent interpersonal, relationship-building, and customer service skills.
• Demonstrated ability to develop and execute strategies that advance business and sales objectives.
• Strong sales, presentation, and negotiation skills.
• Proficiency in Microsoft Office and Google Workspace.
• Valid state driver's license and an acceptable driving record.
• Demonstrated ability to effectively manage an account base with a focus on sales volume, profitability, and marketing objectives.
• A Bachelor's degree in business, Marketing, or a related field.

Physical Requirements & Work Environment:

This role requires driving, business travel, lifting up to 40 pounds, walking, and the associated hazards of driving and commercial travel.

What We Offer:

• Comprehensive Health Benefits: Medical, dental, vision, and life insurance.
• Financial Security: Short-term and long-term disability coverage.
• Retirement Savings: 401(k) plan with a generous company match of up to 6%.
• Time Off: Generous paid time off, including vacation, sick leave, and holidays.
• Work-Life Balance: Paid maternity and paternity leave.
• And much more!

Equal Employment Opportunity Statement:

Niterra is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Notice to Staffing Firms:

Niterra does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or other payments related to unsolicited resumes or CVs, except as required by a written contract between Niterra and the recruitment agency or party requesting payment of a fee.

California Privacy Notice:

If you are a California resident, please review our CCPA Notice to learn more about how we collect personal information from applicants and the purposes for which that information is used.